Terms and Conditions
Effective Date: 01-01-2026
Welcome to Hemmafranhemma (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website www.hemmafranhemma.com (the “Website”) and the booking or reservation of accommodations (“Accommodation” or “Accommodations”) listed on the Website from time to time. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.
1. Definitions
Accommodation: Any property listed on our Website available for short-term or vacation rental.
User: Any individual or entity accessing the Website or making a booking.
Booking or Reservation: A confirmed rental arrangement for an Accommodation made directly through our Website or via third-party platforms such as Booking.com or Google Hotels.
2. Use of the Website
Eligibility: You must be at least 18 years of age to use the Website and make a booking.
Accuracy of Information: You agree to provide accurate, current, and complete information when using our Website. Inaccurate or incomplete information may result in cancellation of your booking.
Prohibited Conduct: You agree not to use the Website for any unlawful or prohibited purpose, including interfering with the security or operation of the Website.
House Rules: Guests agree to comply with the house rules provided prior to or during their stay. Failure to comply with house rules may result in cancellation of the booking without refund where permitted by law.
3. Booking and Reservation Process
Availability: All bookings are subject to availability. Descriptions, images, and details provided on the Website are for informational purposes only. We reserve the right to correct any errors or omissions.
Confirmation: When you make a booking through our Website, you will receive a confirmation email outlining the details of your reservation. Please review this confirmation carefully and contact us immediately if any details appear incorrect.
Maximum Occupancy: Each Accommodation has a stated maximum occupancy. Exceeding this limit without prior written approval may result in cancellation of the booking without refund.
Third-Party Bookings: If you book an Accommodation through a third-party platform such as Booking.com or Google Hotels, that booking will be governed by the terms and conditions of the respective platform. Any disputes, refund requests, or modifications related to third-party bookings must be addressed directly with the respective platform unless otherwise required by applicable law.
4. Payment Terms
Payment Methods: All payments for bookings made directly through our Website must be completed using the payment methods provided during the booking process.
Secure Payment Processing: All payments made through our Website are processed exclusively by Stripe, a secure third-party payment service provider. Stripe uses industry-standard encryption and security protocols to protect your payment information. We do not store or have direct access to your full payment card details. While no online system can guarantee absolute security, transactions are processed through Stripe’s secure infrastructure. To the extent permitted by applicable law, we shall not be liable for unauthorized access beyond our reasonable control.
Pricing: Prices for Accommodations are subject to applicable taxes and fees unless stated otherwise. We reserve the right to change prices at any time without prior notice; however, changes will not affect confirmed bookings.
Refunds: Where a cancellation qualifies for a refund under the applicable cancellation policy, refunds will be processed via the original payment method through Stripe’s secure payment system.
5. Cancellation and Refund Policy
Direct Bookings: For bookings made directly through our Website, the specific cancellation terms and any applicable refund policies will be clearly stated at the time of booking and outlined in your confirmation email. Cancellation terms may vary depending on the selected rate type.
Third-Party Bookings: For bookings made via Booking.com or Google Hotels, please refer to the cancellation and refund policies provided by those platforms.
Cancellation by Us: In the event that we need to cancel your booking due to unforeseen circumstances beyond our reasonable control, including but not limited to property maintenance issues, government restrictions, natural events, or other force majeure situations, we will provide a full refund and reasonable assistance in making alternative arrangements where possible.
6. Amendments to Reservations
Modification Requests: Any requests to modify your booking, including changes of dates or Accommodation type, must be submitted in writing and are subject to availability.
Additional Charges: Modifications may incur additional charges, which will be communicated to you prior to confirmation of the change.
7. Guest Responsibility and Damage
Guests are responsible for the Accommodation and its contents during their stay. Any damage beyond normal wear and tear may result in additional charges. We reserve the right to charge the guest for repair, replacement, or additional cleaning costs resulting from misuse, negligence, or violation of the house rules.
8. Intellectual Property
All content on this Website, including text, images, graphics, logos, and software, is the property of Hemmafranhemma or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
9. Disclaimer and Limitation of Liability
The Website and all information, content, and services provided on the Website are offered as is without warranties of any kind, express or implied. We do not guarantee that the Website will be error-free or continuously available.
In no event shall Hemmafranhemma or its affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or your booking. Our total liability for any claim arising from your booking shall not exceed the total amount paid for that booking.
We are not responsible for the practices, content, or availability of third-party websites linked to or integrated with our Website.
10. Privacy
Your use of our Website is also governed by our Privacy Policy. By using our Website, you consent to the collection and use of your information as described therein.
11. Modifications to These Terms
We reserve the right to update or modify these Terms at any time. The most current version will always be posted on the Website. Continued use of the Website constitutes acceptance of any updated Terms.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Sweden. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Göteborg.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.
14. Contact Information
If you have any questions about these Terms, please contact us at:
Email: info@hemmafranhemma.com